
Frequently asked questions
All of Shoeboxed’s plans are available to try risk-free for 30 days. If you sign up for a subscription, you can cancel at any point throughout the month without incurring any charges to your credit card. If you request Magic Envelopes and phyiscal document scanning during your risk-free month, we kindly as you not request a refund.
Yes! Talk with our Client Success Manager, and we’ll create a custom plan that fits what you are looking for.
You have two options: (1) Have them shredded at our facility or (2) have them returned to you after we scan them.
Go to "Account info," under "My mail-in settings," check the box “Shred and recycle my documents (do not return)” if you want us to shred your documents.
Leave the box unchecked if you would like us to return your documents. All new plans will default to include document shredding.
All paper documents are securely stored at our facility in Durham, NC. Entryways are monitored 24/7 with security cameras. Digital documents and data are protected by Secure Socket Layer (SSL) encryption, which online banks also use to protect bank accounts.
We pride ourselves on our friendly, reliable, and supremely helpful customer service! We’re always standing by to answer your questions and brighten your day! Get in touch with support staff Monday through Friday 9-6 EST at the following numbers:
U.S. toll-free: (888) 369-4269
International: +1 (919) 687-4269
To cancel your account, please contact our billing team at 919-687-4269 to help process your cancellation and securely close your account. A representative will help you download your data and sunset your account.
If for any reason you have trouble contacting us, please reach out directly to our support team via our support chat or our help desk at help@team.shoeboxed.com.
Export account data before canceling.
We accept all major credit and debit cards. Plans will auto-charge to the card on file at the time of renewal (monthly or annually, depending on your plan structure).
Process lots of paper receipts?
Paper Plus
For companies that still deal with a lot of paper receipts
We get it. Some receipts are just easier to mail in. If you're processing 100+ paper receipts a month, Paper Plus gives you everything you need.
What's included:
- ✓ 500 digital scans per month (6,000 per year)
- ✓ 200 paper scans per month (2,400 per year)
- ✓ 2 Magic Envelopes per month
- ✓ Unlimited mileage tracking (10 users)
- ✓ iOS & Android app included
- ✓ Gmail receipt sync
- ✓ 3 Years Digital Scan Storage
- ✓ 10 users
- ✓ Accounting integrations (QuickBooks Online/Xero)
- ✓ Audit proof reports & CSV export
- ✓ Priority email + phone support
Perfect for bookkeepers, accountants, and businesses with high paper receipt volume.
Digital scans: $0.15/scan • Paper scans: $1.50/scan • Additional envelopes: $9/envelope
Paper Plus
For companies that still deal with a lot of paper receipts
We get it. Some receipts are just easier to mail in. If you're processing 100+ paper receipts a month, Paper Plus gives you everything you need.
What's included:
- ✓ 500 digital scans per month
- ✓ 200 paper scans per month
- ✓ 2 Magic Envelopes per month
- ✓ Unlimited mileage tracking (10 users)
- ✓ iOS & Android app included
- ✓ Gmail receipt sync
- ✓ 3 Years Digital Scan Storage
- ✓ 10 users
- ✓ Accounting integrations (QuickBooks Online/Xero)
- ✓ Audit proof reports & CSV export
- ✓ Priority email + phone support
Perfect for bookkeepers, accountants, and businesses with high paper receipt volume.
Digital scans: $0.15/scan • Paper scans: $1.50/scan • Additional envelopes: $9/envelope
